Privacy Policy
Last updated: September 2026. This Privacy Policy discloses our privacy practices regarding information collected during technical consultations and service inquiries at Repair Zone Service.
1. Information We Collect
When you submit an inquiry through our website, we collect personal contact information (such as your name, telephone/WhatsApp number, and email address) and device technical specifications (such as television brand, model number, screen size, and descriptions or photographs of display symptoms).
2. How We Use Diagnostic Data
Your contact details and device photographs are utilized strictly for the purpose of assessing repair feasibility, determining component availability (e.g. specific COF driver IC part numbers), communicating preliminary diagnostic estimates, and arranging workshop appointments.
3. Protection of Customer Data
We do not sell, rent, trade, or distribute your personal information or device serial data to third-party advertisers. All technical records collected during service intake are kept confidential and restricted to authorized technical staff.
4. Communications
By providing your telephone or WhatsApp contact information, you consent to receive direct service-related communications regarding your repair inquiry, diagnostic status, and quotation details.
5. Inquiries & Data Rights
If you have any questions regarding our privacy practices or wish to have your diagnostic intake records removed after your consultation, please reach out via our official contact channels listed on our Contact Page.